#MAKE THE COMEBACK

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Be active & healthier with us

MOST OF OUR Centres ARE open

Can’t wait to see you!

 

LATEST MEMBERSHIP INFORMATION:

Most centres are now open with the exception of the ones shown in the list below.

  • Gym, Group Exercise Classes, Swimming, Racquet sports are available by pre-booking your visit. See timetables on your local centre's page.

  • Outdoor pitches, Team Indoor Activities and Athletics Track available for block booking only by organised sporting teams (as per Government guidance).

  • Swimming lessons have resumed and we're accepting new pupils - see more here.

  • XHeight & Energy Soft Play are available during School holiday & weekends at Haverhill & Newmarket. (Kingfisher soft play is closed).

  • Treatment rooms are available for block bookings only, subject to prior agreement.

  • Saunas and spa - not yet reopened

  • Hadleigh Pool remains closed for refurbishment.

  • Please follow Government advice on social distancing relevant for the area you live in

If you have any questions, our FAQs are the quickest way to find the answer.

Or you can contact our call centre here.

PHASED OPENING DATES

ABOUT YOUR VISIT

SERVICE
UPDATE

ENHANCED CLEANING

SOCIAL DISTANCING

LEISURE CENTRES GENERAL INFORMATION

General information:

Gym: Available for pre-booked set session times. Maximum of one hour. 
Group exercise classes: Available for pre-booked 45-minute classes. For the revised group exercise class timetable, see the specific centre information below. Please note the class timetables are subject to review and update.  Classes will be held in the sports hall where possible to allow more people to take part.
Swimming: Available for pre-booked set lane swimming sessions. Some same family, family sessions may be available.
Sportshall activities: Available for block bookings only, subject to prior agreement.
Synthetic pitches: Available for block bookings only, subject to prior agreement
Athletics track: Available for block bookings only, subject to prior agreement
Swimming lessons: Small group swimming lessons.
Treatment rooms: Available for block bookings only, subject to prior agreement.
X-Height Climbing Wall: Pre-booked set session times, two days per week. Thursday and Friday during the school holidays. Saturday and Sunday during term time.
Saunas, squash and soft play: The availability of these activities is yet to be determined.

WHAT YOU NEED TO KNOW ABOUT YOUR VISIT

Help us, help you, stay safe!

We are required by law to ensure that all users are registered for use at our centres.  This will allow for tracking and tracing to be completed if our centres are exposed to an enhanced risk of Covid-19.

YOU MUST PRE-BOOK YOUR VISIT – PLEASE DO NOT JUST TURN UP!

IF YOU HAVE USED OUR ONLINE BOOKING BEFORE THEN YOU’RE ALL SET AND READY TO GO BUT IF YOU’VE NEVER BOOKED ANYTHING ONLINE WITH US – YOU WILL NEED TO REGISTER AND/OR LINK YOUR MEMBERSHIP – USE THE BUTTON BELOW TO DO THIS.

  • All memberships for the sites that have reopened were restarted on the 7th September unless a freeze request was submitted, and collected on the 15th or 25th September.
  • For the sites not open yet, we will communicate with members in advance of restarting any memberships so look out for your email.
  • Members and pay-as-you-go users will be required to book in advance of arrival at centres.  We have created an easy to use online booking system for all our facilities and services.
  • All pay-as-you-go activity users will need to register to use the centre and create an online booking account to pre-book Register here now.
  • We will be introducing a fair usage policy to ensure that everyone wishing to book a session has the ability to do so.
  • Gym sessions will be limited to 60 minutes for a pre-booked session.
  • This will be reviewed regularly and relaxed as soon as we are able.
  • Bring a full water bottle & your own yoga mat if you wish but please do not bring a sweat towel; we have a disposable towel for you to use.
  • We are now a cashless centre; to maintain a contactless service, we will ask customers to self-scan their membership cards or card held in-app on the scanners.
  • Admission will only be authorised if a pre-booking has been made.  You will need to follow the social distancing rules at all times throughout your visit.

SERVICE UPDATE

The safety of our customers and staff is our number one priority so we’ve introduced the following measures to help keep everyone safe.

  • We’ve introduced new controls to ensure that customers and staff are safe, but we cannot do this without your support.
  • We will re-open our gyms with new social distancing controls and cleaning regimes in place.
  • Group Fitness classes will have new social distancing controls such as reduced capacity and new cleaning regimes and where possible we will move our classes into outdoor areas to give you plenty of space and fresh air.
  • Swimming sessions will have restricted numbers to ensure social distancing can be maintained.
  • All sessions (gym, classes & swimming) will be pre-bookable sessions available online only, unfortunately, you cannot just turn up! More on this later.
  • Our Centres are now cashless and contactless.
  • Changing rooms will be available where possible, however, due to social distancing measures, some smaller sites may not be able to provide this service. Please check with the centre if you need to know prior to your arrival. Access to toilets and lockers will be available.
  • We have reduced building opening hours to allow for deep cleaning to be completed throughout the day and at the end of each day.
  • Take away pre-packed food and drink will be available but may not be consumed on the premises (centre restrictions apply).
  • All other services remain closed until further notice.
  • We have upgraded our cleaning standards in line with the Covid-19 Safety Standards, sourced chemicals that kill Covid-19, and purchased additional materials and equipment and processes in line with the Covid-19 Safety Standards.
  • We have a robust workforce strategy in place to keep our staff safe and well at all times.  We will close for an hour each day to switch shifts in a safe and controlled manner.  We have appointed a Covid-19 Officer to ensure that all new safety measures are followed.
  • We are requesting that you only bring essential items with you.
  • We have updated our Risk Assessment (which you can view here) and Terms of service (which you can view here).
  • Please wear a face covering as you move around the centre.

Enhanced Cleaning Standards (Covid-19 Standard)

The safety of our community has always been our top priority, and we’re even more focused on it now. We’ve made changes to how we operate and all are designed to keep our customers and staff safe.

Here are all the changes you can expect:
  • Hand sanitizer is available at the entrance to all centre and throughout the centre for your use.
  • More frequent cleaning – Staff will use a disinfectant proven to kill viruses like COVID-19 in all high touch surfaces.
  • Please clean your own equipment before and after use in the gym and studio areas.
  • The gym will be closed for 30 minutes between each bookable session for cleaning.
  • The studio floors will be cleaned regularly throughout the day.  Disinfecting high-touch surfaces.
  • Say hello to the team as you see them disinfecting doorknobs, handles, rails, light switches, sanitizing stations, lockers, sinks, toilets, benches, locker keys, counters, keyboards, computers, phones, and instructor equipment throughout the day.
  • Specialist Equipment – After every group cycling class, every bike in the studio will be thoroughly cleaned.
  • After every group exercise class, all of the equipment used will be cleaned.
  • Stay alert – If you see something that you are not entirely satisfied with or have a concern around cleaning standards, please let us know.  We are all trying to get used to the new normal.

SOCIAL DISTANCING

We’ve worked hard on how you can have the same great experience in our centres while maintaining social distancing, however, this will only work if we work together. Please remember this should be observed for both customers and staff.

Entrance to the Building, Reception and Waiting Areas
  • Floor markers will indicate a safe distance for waiting.  This will start as you arrive at our centres, moving into our reception and onto the studio waiting area, when queueing may be required for your session.
  • Please avoid waiting for a class in these high-traffic areas for any more than 5 minutes before you need to be in the centre.
  • Please use the hand sanitiser stations positioned throughout the centres during your visit
  • Our receptions will have perspex screens, some staff may be wearing non-medical PPE masks provided for their peace of mind.
  • We will only accept contactless payments for food, drink and shop stock as all other bookings MUST be made online.
Gym
  • There will be restricted access to certain pieces of equipment at certain times of day to ensure that social distancing can be achieved.  Please be mindful and respectful of other users.
  • Total user occupancy has been calculated at 3-metres square to allow users to have a comfortable work out.
  • Equipment will have one of two signs displayed.  Please ensure that you only use equipment noted as cleaned and 2 metres from the nearest user.
  • To ensure that we are allowing as many members as possible to access our facilities, you will only be permitted to book a one-hour session each day.
Studio
  • Where possible we will move our classes to a sports hall or outside the facility.
  • Pop-up banners will direct you to waiting areas before your class starts.  Please do not arrive any more than 5 minutes before your class is due to start. Please remember to swipe in on arrival.
  • Studios and sports halls will have floor markers that will indicate where you should stand for your session.  Class sizes will be reduced to allow 3-metres squared per user.
  • You will be asked to use the hand sanitiser stations before entering and leaving the studio.
  • Help us, help you by cleaning your equipment before and after use.  The floors will also be cleaned between sessions.
  • If you have your own mat or equipment you are encouraged to bring this with you for your own personal use.
    For Spin Studios, you will be allocated a bike which will be positioned the recommended safe distance apart.
Corridors and Walkways

Follow the floor markers placed around the walkways to maintain a safe distance, where possible centres will be operating a one-way system to allow you to leave without crossing the path of other users.  This will not be possible in all centres.  Please follow the signage displayed.

Toilets
  • Toilets will display signage in relation to occupancy, please take additional personal care by washing your hands before and after your visit for a minimum of 20 seconds, as recommended by the government.
  • Under current guidance changing rooms and showers will be closed, please help us, help you and do not use these facilities even if the toilets are located in these areas.
  • Cleaning will be completed every 30 minutes in these areas

YOUR RESPONSIBILITY

We have put a lot of changes in place, with details beyond what you see here.

The way our new safety protocols will be most effective is if we all make sure to do our part in it.

 

  • If you have a cough, fever, or symptoms of COVID-19, please do not come to the centre and follow government advice
  • If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the centre and follow government advice.
  • If you feel unwell or have any concerns about coming to the centre, please stay home and stay safe
  • We love our members and users and ask that you help us to help you during this time.
  • Be respectful of the 2-metre social distancing rule for both other customers and staff.
  • Only bring essential items with you to the centre & avoid large sports bags.
  • Please remember to bring a £1 coin for your locker, regular cleaning will take place of all lockers.
  • Please wear a face covering as you move around the centre.
  • Bring a full water bottle to stay well hydrated. Regular cleaning will take place of water fountains.
  • Do not use equipment that is marked for cleaning you are putting both yourself and others at risk.
  • Be kind to each other and our staff, we are all doing our best to ensure that we all staff safe while enjoying the amazing benefits of being physically active.

MAKE THE COMEBACK  ENQUIRY FORM 

If you can’t find the answer to your query in our FAQ’s, you can use this contact form and we’ll get back to you as quickly as we can, but please bear with us as not all staff are back to work yet.

Privacy Information: Providing your data allows us to process your request, your information will only be used for these purposes. For full details please refer to our Privacy Policy